UIF apologises for glitches with new filing system

June 18, 2019

VAAL TRIANGLE - The Unemployment Insurance Fund (UIF) wishes to apologize to consumers using the online filing system as they have received various complaints recently by consumers. The uFiling online service is used to submit UIF declarations and for the payment of monthly contributions by employers. Assistant director at UIF, Masechache Molefe said the problem was brought on by the introduction of a new system that users still have to get familiar with. The fund says they have modernised uFiling on the system and believe the problem is clients having challenges in trying to log on. However, when users complained of not being able to register or even file claims on the system in May, the UIF attributed the failures to upgrades after the relocation of their data centre.
PHOTO: (Supplied)



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